Our Privacy Policy has been updated on November 14, 2023, and will be effective on November 15, 2023.We have revised the privacy policy in detail. From that date, this privacy policy can provide privacy details about how we manage the personal information you disclose when using all X Smart Home products and services, except that a specific X Smart Home product or service provides an independent privacy policy.
Please take some time to familiarize yourself with our privacy practices and let us know if you have any questions.
We promise you
This privacy policy specifies how Guangzhou Qiangui IOT Technology Co., Ltd. and its affiliates (hereinafter referred to as “X Smart Home” or “we”) collect, use, disclose, process and protect the information you provide to us through X Smart Home APP when using our products and services.If we require you to provide certain information to verify your identity when using X Smart Home products and services, we will use this information in strict accordance with this Privacy Policy and / or our user terms and conditions.
This privacy policy is formulated with full consideration of your needs;It is essential that you fully understand our personal data collection and use practices and are confident that you can ultimately control all personal information provided to the Qiangui.
In this privacy policy, “personal information” refers to all data that can directly or indirectly identify a person through information about a specific person or in combination with other information about that person that can be accessed by the cash cabinet.Such personal information includes but is not limited to the information you provide or upload and device information
By using X Smart Home products and services or other operations that comply with the use law, you mean that you have read and accepted all the terms described in this privacy policy, including any changes we make from time to time.In order to comply with usage laws, including local data protection laws (such as the EU comprehensive data protection regulations), we will seek your explicit consent for the processing of specific categories of personal data (such as automatic individual decision-making).In addition, we undertake to protect the privacy, confidentiality and security of your personal information in accordance with applicable laws, including the data protection laws of your location.At the same time, we promise to ensure that all our employees and agents fulfill these obligations.
Finally, what we want is to bring the best experience to our users.If you have any questions about the data processing practices outlined in this privacy policy, please [email protected] us so that we can handle your needs. We are happy to answer your questions directly.
Ⅰ. What information is collected and how do we use it?
（Ⅰ） You must authorize us to collect and use your personal information
The purpose of collecting personal information is to provide you with products and / or services and ensure that we comply with applicable relevant laws, regulations and other normative documents.You have the right to choose whether to provide this information, but in most cases, if you do not, we may not be able to provide you with corresponding services or respond to your problems.These features include:
(1) Smart connection
In order to provide you with the X Smart Home, so that you can safely connect and manage smart devices, we may collect your Wi Fi information, IP address, location information, login account information, mobile phone related information, smart device related information, as well as the associated information of cash cabinet account and smart devices.This information will be used to provide you with the functions of smart device fast connection, connection, discovery of nearby devices and device management.The above information is listed in detail as follows:
• login account information: X Smart Home account, nickname and avatar information.
• mobile phone related information: hardware device ID (IMSI, IMEI, meid, device hardware serial number, SIM card ID, oaid, MAC address, Android ID), mobile phone model, system version information, system language, country or region where the mobile phone is set, version number of application store, mobile phone screen size and resolution, CPU and display device related information.
• information collected during connecting smart devices: Based on the type of smart devices you need to link, we may collect the following information:
• smart devices connected via Wi Fi: Wi Fi information (SSID, BSSID, Wi Fi MAC address, Wi Fi password), device MAC address, device ID.
• smart devices connected via Wi Fi after establishing a local connection via Bluetooth: Wi Fi information (SSID, BSSID, Wi Fi MAC address, Wi Fi password), device MAC address, device Bluetooth MAC address.
• smart devices connected via Bluetooth: MAC address and device ID.
• After enabling message push: the front and back of the application obtain the device identification code: including IMEI, IDFA, Android ID, MAC, OAID, Advertising ID, Serial Number, IMSI, UAID, ICCID, your installed application information or running process information.
(2) Device sharing
We support you to share your smart device with others through X Smart Home account, mobile phone number and wechat.After sharing, the sharee can also control the intelligent device.In order to enjoy this function, we may collect your account ID, the shared account ID provided by you, and the shared device information (device ID, device name, device authentication key, and device sharing status), which is used to provide you with the function of common control and use by users who share the device with other X Smart Home accounts, and to display the sharing status on the device list page
(3) Application and intelligent hardware upgrades:
The purpose of collecting personal information is to provide you with products and / in order to enable you to continue to enjoy the latest smartphone services, we may use the version information and mobile phone model of your smartphone app to provide you with the upgrade service of smartphone app.At the same time, we may collect the list and version number information of your connected smart devices to provide you with the upgrade function of smart devices to ensure that you can use the latest version of services (including firmware version).
（Ⅱ） You can choose whether to authorize us to collect and use your personal information
In order to make you better enjoy the control and management of smart devices provided by X Smart Home, we may collect and use your personal information in the following additional functions.If you do not provide these personal information, you can still use the basic services of X Smart Home, but you may not be able to use these additional functions that can bring convenience to you.These additional features include:
(1) Mobile detection and identification management
If you are connected to a specific product (such as A9) that supports the mobile detection and recognition function through the X Smart Home platform, you can turn on the mobile detection and recognition function supported by X Smart Home to get a richer experience of smart devices.When we recognize that someone is moving, we will mark and push messages for you in the smart device.
If you have any questions about the results of our identification, you can give us feedback to help us optimize the algorithm and model.In this case, we may collect videos of problems you actively feed back.Please rest assured that the video you feed back will only be used to optimize algorithms and models, and will not be used for other purposes.
(2) User feedback
We may collect the feedback questions you sent us, the feedback log, and the telephone number or email you filled in. This information will be used to let us better understand the problems you encounter and contact you.
（Ⅲ）Description of authority call of core X Smart Home
In addition, the following device permissions may be triggered when you use X Smart Home.In order to enable you to better manage your information, we will synchronously inform you of the purpose of the permission when applying for the permission in the product use process, and the impact on your use of the service if you do not open the permission. Please check it carefully.You can choose whether to authorize the following permissions before using specific functions.At the same time, you can change the authorization status at any time through the device permission setting page.
The following are the details of relevant functions and call permissions for your reference:
1.Reading and writing external storage space (Android version): used to read and write photos and files on the device in functions such as scanning and user feedback.
2.Location permission (Android, IOS version): used to scan the list of nearby WLAN, search nearby Bluetooth devices and automatic geofencing in intelligent scenes;When a user binds a device that does not support GPS, it is used to provide functions such as step frequency calculation, accurate distance recording, and drawing the user’s motion trajectory.
3.Camera permission (Android, IOS version): used to scan QR code for device installation, account login and other functions.
4.Microphone permission (Android, IOS version): when the user binds the camera, visual doorbell, and other devices in the X Smart Home, it is used for video intercom, voice command pickup and other functions
5.Read phone permission (Android): used to generate device ID locally on the client.
6.Enable WLAN permission (Android, IOS version): used to connect the WiFi sent by the device for device communication when connecting the device quickly.
7.Enable Bluetooth permission (Android, IOS version): used to connect the Bluetooth signal sent by the device for device communication when connecting the device quickly;For smart devices connected through Bluetooth, Bluetooth permission is also required for communication.
8.Get the mobile phone software installation list (Android, IOS version): used to get the third-party account of the mobile phone for quick login
9. Obtain hardware device identification (imsi, imei, meid, device hardware serial number, SIM card identification, OAID, Mac address, Android ID), mobile phone model, system version information: user message push to get alerts
10. Obtain mobile phone sensor information (gyro sensor, gravity sensor, acceleration sensor): used for advertising, advertising attribution, anti-cheating, and security
11. Photo album permissions (Android, iOS versions): used to read and write photos and videos on the device in functions such as scanning and user feedback;
12. Clipboard (Android, iOS version): The clipboard function is used to implement the sharing function.
（Ⅳ）You are fully aware that we do not need your consent to collect and use personal information under the following circumstances:
We may use your name, telephone number, e-mail address, cash cabinet, X Smart Homecash cabinet account number and IMEI number to provide you with promotion materials related to the products and services of X Smart Homecash cabinet IOT Technology Co., Ltd. and its partners (providing network, mobile applications and cloud products and services).We strictly abide by the data protection laws of your location (some laws may require independent explicit permission), so we will only use your personal information after obtaining your explicit consent in advance and confirming that we have obtained your consent or you express no objection through a clear affirmative operation.If you don’t want to receive any more e-mails in certain categories, you can unsubscribe by clicking the link at the bottom of the page.We will not transfer your personal information to our business partners for direct marketing.
Who do we share your information with?
1.Related to national security and national defense security;
2.Related to public safety, public health and major public interests;
3.Related to criminal investigation, prosecution, trial and execution of judgment;
4.For the purpose of safeguarding the life, property and other major legitimate rights and interests of the personal information subject or other individuals, but it is difficult to obtain my consent;
5.The collected personal information is disclosed to the public by the subject of personal information;
6.Your personal information collected from legally disclosed information, such as legal news reports, government information disclosure and other channels;
7.Necessary to sign the contract according to your requirements;
8.It is necessary to maintain the safe and stable operation of the provided products and / or services, such as discovering and handling the faults of products and / or services;
9.Necessary for legitimate news reporting;
10.When an academic research institution is necessary to carry out statistics or academic research based on the public interest and provides the results of academic research or description to the outside world, it de identifies the personal information contained in the results;
All your personal information is stored on a secure server and protected in a controlled facility.We classify your data according to importance and sensitivity, and ensure that your personal information has the highest security level.We guarantee that employees and third-party service providers who provide products and services to you by accessing these information have strict contractual confidentiality obligations. If they fail to fulfill these obligations, they will be subject to disciplinary action or termination of cooperation.Similarly, we have special access control measures for cloud based data storage.In summary, we regularly review information collection, storage and processing practices, including physical security measures, to prevent any unauthorized access and use.
（Ⅴ） We obtain your personal information from a third party
Where permitted by some laws, we may obtain your personal information from a third party.
（Ⅵ） Non personal information
We may also collect other information that cannot identify specific individuals (i.e. information that does not belong to personal information), such as statistical data generated when you use specific services, such as user operation behavior (including click, page Jump and browsing time).The purpose of collecting this information is to improve the services we provide to you.The type and amount of information collected depends on how you use our products and / or services.We will summarize such information to help us provide customers with more useful information and understand which parts of our website, products and services customers are most interested in.For the purposes of this privacy policy, aggregated data is considered non personal information.If we combine non personal information with personal information, such information will be regarded as personal information during the combined use.
Ⅱ. Retention policy
We retain personal information for the period necessary for the purpose of information collection described in this privacy policy, or in compliance with applicable relevant legal requirements.After completing the collection purpose, or after we confirm your deletion or cancellation application, or after we terminate the operation of corresponding products or services, we will stop retaining personal information and delete or anonymize it.If it is for the purpose of public interest, science, historical research or statistics, we will continue to retain relevant data based on applicable laws, even if further data processing is irrelevant to the original collection purpose.
Ⅲ. Your rights
（Ⅰ）Control settings
We recognize that everyone has different concerns about privacy.Therefore, we provide some examples to illustrate the various ways provided by X Smart Home for you to choose to restrict the collection, use, disclosure or processing of your personal information, and control your privacy settings: turn on or off location access, camera, recording and reading / writing mobile phone storage permissions;
• click “my – Settings – profile” in the X Smart Home app to modify your personal information, including nickname, avatar, etc;
• log in or out of the X Smart Home account
If you have previously agreed with us to use your personal information for the above purposes, you may do so at any time in writing or by [email protected] us to change your decision
（Ⅱ） Your rights to your personal information
According to the applicable national or regional laws and regulations, you have the right to request access, correction and deletion of any personal information related to you held by us (hereinafter referred to as the request).
For more details related to the personal information in your X Smart Home account, you [email protected] access and change your device login account.For additional information, please write or [email protected] us.Most laws require that requests made by personal information subjects should comply with specific requirements, and this privacy policy requires that your request should meet the following circumstances:
• through our special request channel and for the sake of protecting your information security, your request should be in writing (unless oral application is explicitly recognized by local law);:
• provide sufficient information so that we can verify your identity and ensure that the requester is the subject of the requested information or a legally authorized person
• once we have sufficient information to confirm that we can process your request, we will respond to your request within the time specified by applicable data protection laws.Specifically:
• based on your requirements and applicable laws and regulations, we can provide a record of your personal information we have collected and processed for free. If you make other requests for relevant information, we may charge you a reasonable fee based on relevant applicable laws and in combination with the actual management cost.
• if you believe that any information we hold about you is incorrect or incomplete, you can ask to correct or improve your personal information for use purposes.
• according to your applicable laws and regulations, you may have the right to ask us to delete your personal data.We will evaluate according to your deletion request. If the corresponding provisions are met, we will take corresponding steps, including technical means, to deal with it.When you or we assist you in deleting relevant information, due to applicable laws and security technologies, we may not be able to delete the corresponding information from the backup system immediately. We will safely store your personal information and isolate it from any further processing until the backup can be cleared or anonymous.For example, according to the e-commerce law of the people’s Republic of China, the storage time of your commodity and service information and transaction information shall not be less than three years from the date of completion of the transaction.
• we have the right to refuse to deal with meaningless / entangled repeated requests, requests that damage the privacy of others, extremely unrealistic requests, requests for disproportionate technical work, requests that do not need to be given according to local laws, information that has been made public and information given under confidential conditions.If we believe that certain aspects of the request to delete or access data may prevent us from using the data legally for the above-mentioned anti fraud and security purposes, we may also refuse it
（Ⅲ）Withdrawal of consent
• you may withdraw your consent by submitting a request, including the collection, use and / or disclosure of your personal information in our possession or control.According to the specific services you use, you can implement them in the application through “my” – “user agreement and privacy policy”, or you can [email protected] us for relevant operations.We will process your request within 15 days after you make your request, and will no longer collect, use and / or disclose your personal information according to your request.
• please note that your withdrawal of consent may lead to certain legal consequences.According to the scope of information you authorize us to process, you may not enjoy the products or services of the X Smart Home.However, your decision to withdraw your consent or authorization will not affect the previous personal information processing based on your authorization.
（Ⅳ）Cancel service or account
If you want to log out of a specific product or service, you can log out of the service by [email protected] us for service cancellation.If you want to cancel the X Smart Home account, you will not be able to use the full range of products and services of the X Smart Home due to the cancellation of the X Smart Home account. Please operate with caution.In order to protect the legitimate rights and interests of you or others, we will judge whether to support your cancellation request in combination with your use of products and services in the cash cabinet.
PS: you can apply for account cancellation through “my” – “account security” – account cancellation in the “core X Smart Home” app,
Ⅳ. Share your personal information with third-party service providers
Some service contents in this business are provided by third-party service providers. Therefore, we need to provide some of your personal information to third-party service providers, and we share your personal information with related parties, partners and third parties.If we share your personal information with these third parties, we will take encryption and other means to ensure your information security.For companies and organizations with which we share personal information, we will reasonably review their data security environment, sign strict data processing agreements with them, require third parties to take adequate protection measures for your information, and strictly comply with relevant laws, regulations and regulatory requirements.
In order to realize the relevant functions of X Smart Home App and ensure the safe and stable operation of the application, we may access the software development kit (SDK) provided by third parties and related parties to achieve related purposes. We will conduct strict security monitoring on the software tool development kit (SDK) used by partners to obtain information to protect data security. We list the relevant SDKs that are connected in the catalog. For details, please click “Attachment—Third-party SDK Instructions” . Please note that third-party SDKs and related parties may have certain changes in data processing types due to their version upgrades, policy adjustments, etc. Please refer to their published official instructions.
Ⅴ、Policy updates
This policy will be revised from time to time based on adjustments or updates to the business model, and such revisions form part of this Privacy Policy.
We will not reduce your rights under this policy without your explicit consent. If the changed terms of this policy will reduce your rights or increase your obligations (i.e., a “major change” occurs), we will announce it on the X Smart Home official website and use appropriate means (including through pop-up prompts, emails, SMS, etc.) will be notified in a timely manner to explain the update of this policy, and a reasonable period of time will be reserved for you and the developer before the change takes effect for you to consider whether to accept the change.
If the user does not agree with the updated policy, he or she can stop using X Smart Home’s services and applications. If the user continues to use X Smart Home’s services and applications after the updated policy comes into effect, it means that the user has fully read and agreed to the update. of this policy.
Ⅵ. Contact us
If you have any comments or questions about this privacy policy, or if you have any questions about our collection, use or disclosure of your personal information, please go to the address below or [email protected] us and mention the privacy policy.We have a professional team to solve your problems when you ask for rights and questions related to personal information.If your question itself involves more important matters, we may ask you for more information.If you are not satisfied with the response received, you can refer the complaint to the relevant regulatory authority in your jurisdiction.If you consult us, we will provide information on possible applicable complaint channels according to your actual situation.
If you have any comments or questions about this privacy policy, or you have any questions about the collection, use or disclosure of your personal information in the X Smart Home, please contact our data protection officer at the following address and mention the “privacy policy”:
Guangzhou Qiangui IOT Co., Ltd
Room 916-918, Huahui international, No. 4 zhudian Road, Nansha District, Guangzhou:[email protected]
Thank you for taking the time to understand our privacy policy!