Push Permission
- SAMSUNG Message Reminder Settings
- XIAOM Message Reminder Settings
- HUAWEI Message Reminder Settings
- OPPO Message Reminder Settings
- VIVO Message Reminder Settings
Push Problem
What to do if the app cannot receive the push
Check whether the APP has the notification permission enabled. You can check the method of enabling the push permission of each mobile phone on my interface, if the APP is in the background check whether the background operation permission is enabled.
What to do if WeChat cannot receive push notifications
1. Check whether the WeChat public account is enabled in the app settings
2. Check whether the account is bound to a WeChat login.
3. Check whether WeChat has followed the official account
What to do if can’t receive reminders in the app
Check whether the doorbell network connection is normal.
Check whether silent push is enabled in the settings.
Common Problem
What should l do if the receiver does not ring after pressing the doorbell button?
Check whether the doorbell and receiver are normally powered on and paired successfully. If they are powered on and paired successfully, please bring the receiver close to the doorbell and try again. The doorbell and the receiver are connected by RF 433MHz radio frequency, and the transmission distance is affected by obstacles between the two.
Why is there a push notification, but there is no corresponding photo in the list?
Network problems will cause the photo upload to fail. it is recommended to check the network and try again. If the doorbell location is not good, you can use a Wi-Fi amplifier to increase the network signal.
What should l do if the battery life is too short?
- Check whether the battery used is an AAA alkaline dry battery (AA LR6 1.5V). If you use other batteries(such as carbon batteries), it may cause problems, such as shortening the battery life of the doorbell.
- Set the infrared flight status and
LED light of the doorbell. Always turning on the infrared supplement light will shorten the doorbell’s lifetime, it is recommended to set it to automatic or always off according to the corridor environment. - if there is a device with a human body detection function set up human body motion detection. Human body motion detection is frequently triggered, and the doorbell will frequently start to take photos, resulting in reduced battery life. It is recommended to change relevant settings according to the corridor environment and needs.”…”
What should l do if the mobile phone cannot receive messages?
- Enter the APP message center to see whether there is doorbell information:
- Check whether the relevant notification settings are turned on and whether the messages are filtered;
- Log in to the account again;
- If none of the above methods work, it is recommended to reinstall the latest version of the APP and upgrade the mobile phone system version to the latest.
- lt is recommended to fix the APP in the background and enable the APp to start automatically in related software such as mobile phone butler.
How does the doorbell work?
The doorbell is powered by a battery. When the battery is low or the battery is about to run out, a notification will be sent to the app. When the battery is exhausted, the doorbell will stop working and need to be replaced before use.
Please ensure that the wireless network is unobstructed. The router’s power failure. network failure, router name, or password modification will cause the doorbell to not work properly.
When someone presses the doorbell, the doorbell will ring a snapshot and push it to the mobile phone.
The motion detection function is enabled by default. When someone moves into the
doorbell guarding the area, the doorbell will snap a picture and push it to the mobile phone.
Is the doorbell waterproof?
This product does not support waterproofing, please avoid using it in an outdoor environment.
Can multiple people use the app?
Support multi-person use. You can share the device in the APP settings, and share it with family members according to the APPprompts
What should l pay attention to when installing with double-sided tape?
The installation location needs to be cleaned in advance to ensure that the installation location is flat, clean and free of dust;
After pasting, you need to press the mounting base hard for 30 seconds to make it fit firmly to the mounting part;
After modifying the WiFi, no video is taken.
After modifying the WiFi, you need to reconnect the doorbell to the internet, click the “+” in the upper right corner of the app homepage, and follow the phone prompts to add the device again.
When adding a doorbell, does it prompt “has beenbound”?
After logging in to the account, l found that my doorbell was missing. When l added it again, was prompted that Device binding failed. Please unbind and try again”. You need to delete the doorbell before you add it. This means you have logged in to the wrong account.
Will the doorbell be easily stolen outside?
1.Anti-dismantling: Whether it is fixed on the wall with original 3M glue or expansion screws, the fixing strength is high, it is difficult to remove it, and it takes a certain time:”
Equipment use problems
How to reset the device
Press and hold the doorbell button for 15 seconds until you hear the reset success
What to do if you choose WIFl not to display the nickname
After making sure that the phone is connected to WFl, return to the APP to view the WFl nickname
What to do if it prompts that the network configuration fails
- Check whether the WiFi account password is correct.
- Put the doorbell near the WiFi for network distribution.
- Check if 5G WiFi is connected.
- Check whether the router has MAC filtering enabled.
- Try to bind the link with the mobile hotspot.
What to do if the device cannot be found
Check whether the Bluetooth of the mobile phone has been turned on, whether the GPS has been turned on, whether the positioning permission has been turned on, and whether the doorbell has been reset successfully.